Case study

Wraw is based on the 5 Pillars of Resilience, a robust model used by hundreds of leading organisations across the UK and globally, to help increase resilience and wellbeing at work.

The following case study demonstrates how the 5 Pillars model was used in a programme at W.L. Gore & Associates, a leading multinational manufacturing company.


This client is a uniquely creative, technology-driven global company focused on discovery and product innovation and is an industry leader in terms of employee engagement and performance. Significant investment is made in ensuring employees are equipped for their roles both from a technical and behavioural perspective.  Team work is highly valued and all employees are considered stakeholders in the success of the organisation.  This brings with it a ‘duty of care’ for all in the face of change.


The organisation was undergoing a period of significant change at one geographical location to meet the strategic needs of the business.  The Wellbeing Project was asked to design and deliver a Resilience Programme to enable employees to navigate and succeed through this significant change.

The client required the proposed solution to:

  • Be appropriate for all employees in the organisation regardless of their role or individual situation.
  • Acknowledge that the individual impact of change is different for all and allow each participant to reflect on this personally.
  • Identify the importance of personal resilience to a healthy, balanced life – not just at this time of significant change.
  • Allow for personal reflection and the development of action plans specifically to meet personal objectives.


“We recently engaged with the 5 pillars of resilience model to take a large number of our Associates through resilience training. From the start, it was obvious we had found a partner of high quality who was both easy to work with and truly cared about the effectiveness of their training and helping us as a company. Many Associates have taken the training and found it either extremely helpful in working through challenging times, or equipping themselves with strategies to be able to cope in challenging times of change. The trainers were knowledgeable and inspiring as well as practical and caring. We appreciated the Wellbeing Project’s willingness to adapt their materials and respond to what’s going on in our organisation. We would not hesitate to work with them further or recommend them to other companies.”

Vikki England
Associate, WL Gore & Associates


Design and development of a ‘5 Pillars of Resilience’ workshop with particular focus on content to:

  • Enable individuals to understand change and recognise their own response to change. This included attention to the brain’s role in change and understanding how this influences behaviour.
  • Equip participants with practical, easy-to-apply tools to help them build personal resilience and ultimately navigate change effectively.
  • Appreciate differing perspectives of all involved in organisational change and understand how best to support colleagues.
  • Gain data insights through an online resilience questionnaire to recognise individual strengths and development areas. This was completed by participants prior to the workshop to raise awareness and understand current reality.
  • Development of a ‘Team Resilience’ profile to provide a clear picture of the combined resilience profile for attendees and stakeholders of the programme.

The facilitator stayed connected with stakeholders of the programme throughout to ensure:

  • Understanding of the change process over time in the organisation and make adjustments to delivery accordingly.
  • Consistent feedback of key themes from workshops and any recommendations.
  • Content was applicable to the needs of participants, adjusting as necessary.

The workshop provided ample opportunity to develop personal action plans with a shared commitment to delivery.

Resilience Toolkits designed by The Wellbeing Project were available with further information and practical tools to embed learning from the workshop.  Employees were also signposted to existing resources and support in the organisation to complement the programme.

Finally, models were used within the training and toolkits that would provide a talking point and language for the whole organisation.

Five pillars of resilience model


Sustaining and renewing physical energy to have the capacity to keep going through challenging times.

Future Focus

Having a clear sense of purpose and direction to help to move forward without getting stuck or feeling held back.

Inner Drive

Sustaining self-belief when times get tough, displaying confidence, motivation and perseverance.

Flexible Thinking

Having an open and optimistic mindset, enabling a positive and adaptive response to change and challenges.

Strong Relationships

Building open and trusting relationships and being willing to call on these for help and support if facing a challenge.

Wraw is based on the 5 pillars of Resilience, which provides a holistic view, covering thinking style and the emotional and physical elements that impact wellbeing. The 5 Pillars of Resilience is a robust model used by hundreds of leading organisations across the UK and globally.