This document outlines how The Wellbeing Project (Europe) Ltd collects, stores and uses the data that we get from you. We take the privacy of your personal data very seriously and all data captured will be used and held in accordance with the requirements of the Data Protection Act 2018.
The Wellbeing Project (Europe) Ltd is the controller. If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact us by phone on 0800 0856899, email firstname.lastname@example.org or write to us at The Wellbeing Project (Europe) Ltd, 2b The Votec Centre, Newbury, Berkshire, RG14 5TN.
What information is being collected?
The personal data that we collect is your name and email address. We collect this along with your telephone number and details of your enquiry.
Who is collecting it?
The Wellbeing Project (Europe) Ltd.
How is it collected?
We collect data from you when you submit an enquiry on our website, telephone or email us.
Why is it being collected?
The data is being collected to enable us to respond to your enquiries and to allow us to provide the services that you engage us to deliver.
How will it be used?
Your email address will be used as follows:
- To send you non-marketing communications relating to your enquiry / course booking.
- To send you invoices and payment reminders (where applicable).
- To deal with enquiries and complaints made by you relating to our website or service.
Your telephone number(s) will be used as follows:
- To further discuss your enquiry / course booking and to contact you when you have requested a call back.
The legal basis on which we rely are:
Processing of your personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our clients in connection with the performance of a contract.
We will use legitimate interests to send occasional marketing by post and for segmentation and profiling in order to send relevant targeted communications. Our legitimate interests are to communicate with our clients to keep them informed and to grow our business.
Who will your personal data be shared with?
Your details will be shared with Associates of The Wellbeing Project (Europe) Ltd where they are contractually engaged to deliver services on behalf of the Company.
Is the intended use likely to cause individuals to object or complain?
How is the data stored?
On the GDPR compliant CRM system used by The Wellbeing Project (Europe) Ltd and also on our GDPR compliant cloud storage system.
How is the data accessed?
Only staff authorised to access the cloud storage system and CRM system can access the data. Access to both is password protected.
Is the data safe?
How long is the data stored?
The data is stored for 12 months and is then archived once it is no longer used for processing. If the data is used for processing (i.e. if you have requested to receive our newsletter) then it will be stored until such point that you unsubscribe or request deletion.
Is the data used for marketing purposes?
If you have given your express permission to receive our newsletter then your data will be used to send you our newsletter and details of special offers and events. We may on occasion send you information that we believe to be relevant on the basis of legitimate interest. You can opt in to recieve marketing information from us via our website homepage or by emailing email@example.com You are also able to opt out of the marketing information that we send to you by using the unsubscribe link that we include within our marketing emails or by emailing firstname.lastname@example.org
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